Contact Us

We're Here to Help

At VEXENNE, we value our customers and are committed to providing a convenient and reliable shopping experience.

Whether you have questions about our products, need assistance with an existing order, have questions about shipping and delivery, or require help with a return or refund, our customer support team is here to assist you.

We welcome your questions, comments, and feedback. Please feel free to contact us using the information below.

Customer Support

Email: service@vexenne.com

Phone: +86 510 8101 0767

For order-related inquiries, please include your order number in your message so that we can identify your purchase and assist you more efficiently.

How We Can Help

Our customer support team can assist you with:

• Product information and general inquiries.

• Order confirmation and order status.

• Payment and checkout questions.

• Shipping and delivery inquiries.

• Tracking information and delayed shipments.

• Return and refund requests.

• Damaged, defective, or incorrect products.

• Other questions related to your shopping experience.

Business Information

For transparency, please find our official business information below:

Brand Name: VEXENNE

Legal Company Name: Wuxi Yuqiang Technology Co., Ltd.

Business Address:

6-101-040, Yougu Business Park, Liangxi District, Wuxi, Jiangsu, China.

Customer Support Email: service@vexenne.com

Customer Service Phone: +86 510 8101 0767

VEXENNE is owned and operated by Wuxi Yuqiang Technology Co., Ltd., the business entity responsible for operating this website.

Order Assistance

To help us handle your inquiry efficiently, please provide the following information whenever applicable:

• Your full name.

• Your order number.

• The email address used when placing your order.

• A brief description of your question or concern.

• Relevant photos or supporting information, if applicable.

Our team will review your inquiry and provide assistance based on your situation.

Get in Touch

We appreciate your interest in VEXENNE and thank you for choosing our store.

For all customer service inquiries, please contact us through the following channels:

Email: service@vexenne.com

Phone: +86 510 8101 0767

Legal Company Name: Wuxi Yuqiang Technology Co., Ltd.

Business Address:

6-101-040, Yougu Business Park, Liangxi District, Wuxi, Jiangsu, China.

Thank you for shopping with VEXENNE. We appreciate your trust and look forward to assisting you.

The VEXENNE Customer Support Team